Delivery usually takes 8–15 business days to your door, with tracking.
Delivery: we dispatch within 1–3 business days. European partner items then take 2–7 business days within the EU; international partner items 5–16 business days in total. The range for this item is shown under the buy button. Free EU delivery over €69 · 30-day returns.
30-day returns. Custom-made and sale items excepted.
Free shipping & returns available: On orders over Euro 69 in selected markets.
Orders are processed within 1-3 business days and shipped via tracked standard delivery, and the delivery time depends on where the item ships from: European partner items take 2–7 business days within the EU after dispatch, international partner items 5–16 business days in total. The range for this item is shown under the buy button.
Enjoy free shipping on EU orders over €69. Outside the EU, selected items ship and the delivery estimate is shown at checkout. There is no express option at this time. For any questions regarding your order, please contact our customer service team for assistance.
Return Policies
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
The items with the original receipt are returned within 30 days of purchase.
Items must be in the original condition as purchased with all labels/tickets attached.
Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
Ships from our international partner · usually 8–15 business days to your door
Out of stock in this option. Leave your email and we’ll let you know the moment it’s back.
5% of each sale goes to a cause you choose. Small choices × millions of us = change. How it works
Complete the Look
✨ The Dressing Room
1 · Create your avatar
Private & instant · or borrow one of our models
2 · Your look
Private & instant. Your photo renders only your look.
✨ Lucy: while I style you — complete itEach piece earns Wows — and your whole look counts toward Next Top Model.
🎨 Make it truly yoursThe Wows you earn on this look unlock your own designs in the AI Creative Studio after checkout — your look today, your story on the next piece.⭐ WowStore Next Top Model — buying your look qualifies you to enter our creator programme: your looks, your closet, real rewards. Your invitation arrives after checkout.
Pick a model, then try your whole look on.
Complete the look · pieces
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30-day returns · custom-made items excepted
5% of each sale goes to a cause you choose
30-day returns · custom-made items excepted
5% of each sale goes to a cause you choose
30-day returns · custom-made items excepted
5% of each sale goes to a cause you choose
30-day returns · custom-made items excepted
5% of each sale goes to a cause you choose
30-day returns · custom-made items excepted
5% of each sale goes to a cause you choose
30-day returns · custom-made items excepted
5% of each sale goes to a cause you choose
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Shipping & Delivery
Last updated: October 1, 2026
At WowStore.live, we partner with trusted European and international fulfillment centers to bring you quality fashion as quickly as possible. All orders include tracking so you can follow your package from our warehouse to your door.
Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). During peak seasons (Black Friday, Christmas, end-of-season sales), processing may take an additional 1-2 business days. You will receive an email confirmation with tracking details once your order has shipped.
Estimated Delivery Times
Every product page shows the delivery time for that item under the buy button. It depends on where the item ships from. Times below are business days to the Netherlands and the rest of the EU, counted from your order to your door (processing included).
Where the item ships from
Delivery to NL / EU
Our European partners (e.g. our Polish fashion partner)
3–10 business days
Made to order: our own designs and prints (EU print partners)
2–7 business days
International partner items (Asia)
8–15 business days
International partner items (United States)
8–16 business days
Outside the EU, delivery takes longer; the estimate shown at checkout applies. An order with items from different partners can arrive in separate parcels.
Shipping costs
Region
Shipping cost
Netherlands
FREE over €69 / €4.95
Germany, Belgium, France
FREE over €69 / €6.95
Other EU countries
FREE over €69 / €6.95
United Kingdom
FREE over €69 / €5.95
United States
Selected items only — calculated at checkout
Canada
€19.95 (duties not included)
Australia / New Zealand
FREE over €129 / €14.95
Rest of World
Selected items only — calculated at checkout
Delivery times are estimates. Actual delivery may vary based on carrier conditions and your exact location.
Free Shipping
We offer FREE standard shipping on all Netherlands, EU and UK orders over €69. Australia & New Zealand orders ship free over €129. For other international destinations, rates are shown at checkout. Free shipping is automatically applied at checkout when your order meets the minimum threshold.
Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at support@wowstore.live.
Shipping Carriers
We work with leading logistics partners to ensure safe and timely delivery, including:
GLS
FedEx (Economy & Priority)
DHL
Royal Mail (UK)
Local postal services
The carrier is selected automatically based on your location and package specifications to provide the fastest delivery at the best rate.
Customs, Duties & Taxes
For orders shipped within the EU, all applicable VAT is included in the product price. No additional customs duties apply.
For orders shipped outside the EU (UK, US, Canada, Australia, etc.), your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.
Switzerland & Norway: selected items only, sent tracked by our partners (estimated 10–14 business days, flat €14.90 at checkout); if an item cannot be delivered to your country, checkout tells you before payment. For Swiss orders up to €150, we refund any Swiss import charges — VAT and the carrier’s handling fee included — just send a photo of the receipt to support@wowstore.live. Orders under approximately €65 usually clear Swiss customs with no charges at all.
Delivery Issues
If you experience any delivery issues, we are here to help:
Package not arrived: If your package has not arrived within the estimated delivery window plus 5 extra business days, please contact us and we will investigate with the carrier.
Damaged package: If your order arrives damaged, please take photos of the packaging and the item(s) and contact us within 48 hours of delivery.
Wrong item received: Contact us immediately with photos and we will arrange a replacement at no cost to you.
P.O. Boxes & Military Addresses
We currently do not ship to P.O. Boxes. Military addresses (APO/FPO) may experience extended delivery times.
Peak Season Notice
During major sale events and holiday seasons (November-January), higher order volumes may result in slightly longer processing and delivery times. We recommend ordering early to ensure timely delivery.
Contact Us
Have questions about shipping? Our support team is ready to help.