Delivery times depend on your location and the product:

• Netherlands & Belgium: 3-7 business days
• EU (Germany, France, Spain, etc.): 5-12 business days
• UK & Switzerland: 7-14 business days
• Rest of World: 10-21 business days

You'll receive a tracking number by email once your order ships. Track your order anytime through the link in your confirmation email.

Free shipping on orders over EUR 69.

For orders under EUR 69, a flat shipping fee applies based on your region. Exact shipping costs are calculated at checkout before you pay.

Yes. Once your order ships, you'll receive a tracking number via email. Click the tracking link to see real-time updates on your delivery status. If you haven't received a tracking email within 3 business days, check your spam folder or contact us.

Yes, we ship worldwide. We work with multiple fulfillment partners across Europe, the US, and Asia to deliver your orders as quickly as possible. Please note that international orders may be subject to local customs duties and import taxes, which are the responsibility of the buyer.

We process orders quickly. If you need to make changes, contact us within 12 hours of placing your order and we'll do our best to accommodate. Once an order has been shipped, changes are no longer possible — but you can always return items under our 30-day return policy.

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, you can request a return within 30 days of delivery. Items must be unused and in their original packaging. EU customers also have a 14-day statutory cooling-off period. Read the full Return & Refund Policy.

Contact our care team at support@wowstore.live with your order number and reason for return. We'll send you return instructions within 24 hours. You can also use the live chat on our website — look for the chat bubble in the bottom corner.

Once we receive your return, we inspect it and process your refund within 5-7 business days. Refunds are issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your bank statement.

We're sorry if that happens. Contact us within 48 hours of delivery with photos of the issue, and we'll arrange a free replacement or full refund — no return shipping required on our end. Email support@wowstore.live or use our live chat.

Check our Size Guide for detailed measurements across all product categories. Each product page also includes specific sizing information. When in between sizes, we generally recommend sizing up for a more comfortable fit.

Every product in our catalog goes through our AI-powered quality screening process before it's listed. We work with established suppliers across Europe, the US, and Asia who meet our standards for materials, construction, and durability. Product descriptions are detailed and honest — we describe what you'll actually receive.

We work with a curated network of suppliers and manufacturers around the world. Origin details are included in individual product listings. Our AI compliance system screens all products and suppliers against ethical standards before listing.

We accept all major payment methods including:

• Credit & debit cards (Visa, Mastercard, Amex)
• PayPal
• iDEAL (Netherlands)
• Bancontact (Belgium)
• Apple Pay & Google Pay
• Shopify Pay

All payments are processed securely through Shopify Payments with full SSL encryption.

Absolutely. WowStore is built on Shopify, one of the most trusted e-commerce platforms in the world. Your data is protected by:

• 256-bit SSL encryption on every page
• PCI DSS Level 1 compliant payment processing
• GDPR-compliant data handling (we're based in the Netherlands)
• No storage of credit card details on our servers

All prices are displayed and charged in EUR (Euro). If you're paying with a non-EUR card, your bank will convert the amount at their current exchange rate.

WowStore is an AI-powered commerce platform with purpose built in. Three things set us apart:

1. AI-Curated Products: Our technology screens thousands of products to find quality items that meet our standards.
2. Impact at Checkout: Every purchase supports causes aligned with the UN Sustainable Development Goals through our Virtue Impact partnership. You choose where your impact goes.
3. 15% New Customer Discount: Use code WELCOME15 on your first order.

Virtue Impact is our charitable giving integration. At checkout, you can choose from over 60,000 global charitable initiatives supporting all 17 UN Sustainable Development Goals — from clean water and education to climate action and zero hunger. You decide which cause your purchase supports.

WowStore is based in the Netherlands and operates under Dutch and EU consumer protection law. This means you're covered by strong buyer protections including the 14-day cooling-off period for online purchases.

WowStore is an online-first brand. We don't have a physical retail location, which allows us to keep prices competitive and invest in product quality and social impact instead of rent. Our customer care team is available through live chat and email.

Yes. New customers get 15% off their first order with the code WELCOME15. Simply enter it at checkout.

Yes — free shipping on all orders over EUR 69. This applies to all destinations worldwide.

We're working on a student discount program. Follow us on social media or subscribe to our newsletter for announcements on student-specific offers and seasonal promotions.