Return & Refund Policy
Return & Refund Policy
Return & Refund Policy
Last updated: February 6, 2026
At WowStore.live, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. This policy outlines how returns, exchanges, and refunds work.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. This exceeds the EU consumer law minimum of 14 days, because we want you to shop with complete confidence.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all tags attached
- Free from signs of wear, washing, or alteration
How to Start a Return
- Contact us within 30 days of receiving your order at support@wowstore.live
- Provide your order number and reason for the return
- Include photos if the item is damaged or defective
- We will respond within 48 hours with return instructions or an immediate resolution
Refund Options
Once we receive and inspect your return, we will process your refund. You can choose from:
- Original payment method: Refund processed within 5-10 business days (depending on your bank)
- Store credit: Instant credit to your WowStore account for future purchases
- Exchange: We will ship a replacement item at no additional cost
Damaged or Defective Items
If your order arrives damaged or defective, we will make it right immediately:
- Contact us within 48 hours of delivery
- Provide photo or video evidence of the damage
- We will send a free replacement or issue a full refund
- No physical return required for most damaged items
Wrong Item Received
If you received the wrong item, contact us immediately with a photo of the item you received. We will arrange for the correct item to be shipped to you at no cost.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective:
- Earrings and pierced jewellery
- Underwear, swimwear, and intimate apparel
- Customized or personalized products
- Gift cards
- Items marked as "Final Sale"
Return Shipping
- Defective or damaged items: We cover all return shipping costs
- Changed your mind: Return shipping is the responsibility of the customer
- EU customers: We can provide a discounted return shipping label upon request
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account or credit card statement again
- Contact your bank, as processing times can vary
- If you still have not received your refund, contact us at support@wowstore.live and we will investigate immediately
Exchanges
Want a different size or colour? We are happy to exchange your item. Simply contact us within 30 days and we will arrange an exchange, subject to availability. If the replacement item is a higher price, we will notify you of the difference before shipping.
EU Consumer Rights
As an EU-based company registered in the Netherlands, we comply with all EU consumer protection regulations. You have the right to withdraw from a purchase within 14 days without giving any reason (right of withdrawal). Our 30-day return policy extends beyond this legal minimum for your convenience.
Contact Our Support Team
We aim to resolve all return and refund inquiries within 48 hours.
- Email: support@wowstore.live
- Live Chat: Available on our website
- Response Time: Within 24 hours on business days
We value every customer and are committed to making your WowStore experience exceptional. If our standard return policy does not address your specific situation, please reach out to us and we will find a solution together.
