WowStore App Privacy Policy

WowStore App Privacy Policy

Effective Date: February 5, 2026

Last Updated: February 5, 2026

Introduction

This Privacy Policy describes how WowStore ("WowStore", "WowStore.live", "we", "us", or "our") collects, uses, and protects your information when you interact with our application ("WowStore App") on social media platforms including TikTok, Facebook, Instagram, and YouTube.

WowStore is operated by Kuza Agency, based in Amsterdam, The Netherlands. Our registered address is available at wowstore.live.

Information We Collect

Information from TikTok

When you interact with WowStore on TikTok, our app may collect:

  • Public Profile Information: Your TikTok display name, profile picture, and public account details as provided by TikTok API.
  • Engagement Data: Comments, likes, shares, and other interactions you make on WowStore TikTok content.
  • Content Interactions: Information about which products or content you view and engage with.
  • Messages: Direct messages you send to WowStore through TikTok.
  • Shopping Data: Product inquiries, purchases, and order-related information initiated through TikTok Shop.

Information from Facebook and Instagram

Through the Meta Graph API, we may collect public profile information, comments, messages, and engagement data from our Facebook pages (Carte Blanche Amsterdam, Art of Beauty, Love to The Family) and Instagram account.

Information from YouTube

We may collect comments, Super Chat donations, and engagement data from our YouTube channel through the YouTube Data API.

How We Use Your Information

We use the information collected through WowStore App to:

  • Respond to your comments, questions, and customer service inquiries
  • Process and fulfill product orders
  • Personalize your shopping experience
  • Improve our products, content, and services
  • Analyze engagement trends and community feedback
  • Send relevant product recommendations (with your consent)
  • Comply with legal obligations

AI-Assisted Communication

WowStore App uses artificial intelligence to assist in analyzing and responding to social media interactions. Our AI system:

  • Detects the intent of your message (question, feedback, complaint, purchase interest)
  • Generates personalized responses using our brand personas
  • Prioritizes urgent customer issues for faster resolution
  • Operates under human oversight for sensitive matters

Complex complaints, refund requests, and sensitive issues are always escalated to human customer service representatives.

Data Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party services that help us operate WowStore (payment processors, shipping providers)
  • Platform Partners: As required by TikTok, Meta, or Google to provide integrated services
  • Legal Requirements: When required by law or to protect our rights

Data Storage and Security

Your data is stored on our self-hosted infrastructure located within the European Union. We implement industry-standard security measures including:

  • Encrypted data transmission (TLS/SSL)
  • Access controls and authentication
  • Regular security monitoring and auditing
  • Automated threat detection

Data Retention

We retain social media interaction data for up to 24 months from your last interaction, unless a longer retention period is required by law. You may request earlier deletion at any time.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing of your data
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at support@wowstore.live.

Children's Privacy

WowStore App is not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Third-Party Platform Policies

Your use of social media platforms is also governed by their respective privacy policies:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Spotted something we missed?

Tell us. The brand only improves when the people who actually shop it shape it.