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Contact information

Contact Information

Wow Store-nl | wowstore.live

Operating under the etonomous.ai ecosystem

Business Registration

KVK (Chamber of Commerce): 96545720
BTW (VAT): NL005215909B42
Country: The Netherlands, European Union

Contact Channels

Customer Support: support@wowstore.live
General Inquiries: info@wowstore.live
Business & Administration: admin@wowstore.live
Legal Department: legal@wowstore.live
Finance Department: finance@wowstore.live
Privacy & Data Protection: privacy@wowstore.live

AI & Design Support

For assistance with the AI Design Studio, Lucy AI Assistant, video generation, or virtual try-on features, contact support@wowstore.live.

Supervisory Authority

If you believe your rights have been violated, you may contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority):

Website: autoriteitpersoonsgegevens.nl
Phone: +31 (0)70 888 8500

Registered Address

Wow Store-nl
Box D2327
Keurenplein 41
1069CD Amsterdam
Netherlands

EU Online Dispute Resolution

https://ec.europa.eu/consumers/odr

Phone: +31 6 87 15 12 30

Website: wowstore.live

Shipping & Delivery

Last updated: February 6, 2026

At WowStore.live, we partner with trusted European and international fulfillment centers to bring you quality fashion as quickly as possible. All orders include tracking so you can follow your package from our warehouse to your door.

Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). During peak seasons (Black Friday, Christmas, end-of-season sales), processing may take an additional 1-2 business days. You will receive an email confirmation with tracking details once your order has shipped.

Estimated Delivery Times

Region	Estimated Delivery	Shipping Cost
Netherlands	2-3 business days	FREE over €69 / €4.95
Germany, Belgium, France	2-4 business days	FREE over €69 / €5.95
Other EU Countries	3-7 business days	FREE over €69 / €6.95
United Kingdom	3-7 business days	FREE over €89 / €8.95
United States	3-7 business days	FREE over €99 / €9.95
Canada	7-14 business days	€12.95
Australia / New Zealand	10-18 business days	€14.95
Rest of World	10-21 business days	Calculated at checkout

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery may vary based on carrier conditions and your exact location.

Free Shipping

We offer FREE standard shipping on all EU orders over €69. For the UK, free shipping applies to orders over €89, and for the US, orders over €99. Free shipping is automatically applied at checkout when your order meets the minimum threshold.

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at support@wowstore.live.

Shipping Carriers

We work with leading logistics partners to ensure safe and timely delivery, including:

GLS
FedEx (Economy & Priority)
DHL
Royal Mail (UK)
Local postal services

The carrier is selected automatically based on your location and package specifications to provide the fastest delivery at the best rate.

Customs, Duties & Taxes

For orders shipped within the EU, all applicable VAT is included in the product price. No additional customs duties apply.

For orders shipped outside the EU (UK, US, Canada, Australia, etc.), your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.

Delivery Issues

If you experience any delivery issues, we are here to help:

Package not arrived: If your package has not arrived within the estimated delivery window plus 5 extra business days, please contact us and we will investigate with the carrier.
Damaged package: If your order arrives damaged, please take photos of the packaging and the item(s) and contact us within 48 hours of delivery.
Wrong item received: Contact us immediately with photos and we will arrange a replacement at no cost to you.

P.O. Boxes & Military Addresses

We currently do not ship to P.O. Boxes. Military addresses (APO/FPO) may experience extended delivery times.

Peak Season Notice

During major sale events and holiday seasons (November-January), higher order volumes may result in slightly longer processing and delivery times. We recommend ordering early to ensure timely delivery.

Contact Us

Have questions about shipping? Our support team is ready to help.

Email: support@wowstore.live
Live Chat: Available on our website
Response Time: Within 24 hours

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