Group Design Room

Autumn edit · new pieces from real makers this week

Free EU delivery on orders over €69 · 14-day returns

Build your Look in the Mix & Match Studio

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Shipping & Delivery

Last updated: October 1, 2026

At WowStore.live, we partner with trusted European and international fulfillment centers to bring you quality fashion as quickly as possible. All orders include tracking so you can follow your package from our warehouse to your door.

Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). During peak seasons (Black Friday, Christmas, end-of-season sales), processing may take an additional 1-2 business days. You will receive an email confirmation with tracking details once your order has shipped.

Estimated Delivery Times

Every product page shows the delivery time for that item under the buy button. It depends on where the item ships from. Times below are business days to the Netherlands and the rest of the EU, counted from your order to your door (processing included).

Where the item ships from	Delivery to NL / EU
Our European partners (e.g. our Polish fashion partner)	3–10 business days
Made to order: our own designs and prints (EU print partners)	2–7 business days
International partner items (Asia)	8–15 business days
International partner items (United States)	8–16 business days

Outside the EU, delivery takes longer; the estimate shown at checkout applies. An order with items from different partners can arrive in separate parcels.

Shipping costs

Region	Shipping cost
Netherlands	FREE over €69 / €4.95
Germany, Belgium, France	FREE over €69 / €6.95
Other EU countries	FREE over €69 / €6.95
United Kingdom	FREE over €69 / €5.95
United States	Selected items only — calculated at checkout
Canada	€19.95 (duties not included)
Australia / New Zealand	FREE over €129 / €14.95
Rest of World	Selected items only — calculated at checkout

Delivery times are estimates. Actual delivery may vary based on carrier conditions and your exact location.

Free Shipping

We offer FREE standard shipping on all Netherlands, EU and UK orders over €69. Australia & New Zealand orders ship free over €129. For other international destinations, rates are shown at checkout. Free shipping is automatically applied at checkout when your order meets the minimum threshold.

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact us at support@wowstore.live.

Shipping Carriers

We work with leading logistics partners to ensure safe and timely delivery, including:

GLS
FedEx (Economy & Priority)
DHL
Royal Mail (UK)
Local postal services

The carrier is selected automatically based on your location and package specifications to provide the fastest delivery at the best rate.

Customs, Duties & Taxes

For orders shipped within the EU, all applicable VAT is included in the product price. No additional customs duties apply.

For orders shipped outside the EU (UK, US, Canada, Australia, etc.), your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.

Switzerland & Norway: selected items only, sent tracked by our partners (estimated 10–14 business days, flat €14.90 at checkout); if an item cannot be delivered to your country, checkout tells you before payment. For Swiss orders up to €150, we refund any Swiss import charges — VAT and the carrier’s handling fee included — just send a photo of the receipt to support@wowstore.live. Orders under approximately €65 usually clear Swiss customs with no charges at all.

Delivery Issues

If you experience any delivery issues, we are here to help:

Package not arrived: If your package has not arrived within the estimated delivery window plus 5 extra business days, please contact us and we will investigate with the carrier.
Damaged package: If your order arrives damaged, take photos of the packaging and the piece(s) and contact us as soon as you can after delivery. We send a replacement or refund you, and we pay the return postage. Your legal guarantee is not affected.
Wrong item received: Contact us immediately with photos and we will arrange a replacement at no cost to you.

P.O. Boxes & Military Addresses

We currently do not ship to P.O. Boxes. Military addresses (APO/FPO) may experience extended delivery times.

Peak Season Notice

During major sale events and holiday seasons (November-January), higher order volumes may result in slightly longer processing and delivery times. We recommend ordering early to ensure timely delivery.

Contact Us

Have questions about shipping? Our support team is ready to help.

Email: support@wowstore.live
Live Chat: Available on our website
Response Time: Within 24 hours

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