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Shipping Information
At Wow Store, we strive to provide the best possible shopping experience, which includes transparent and reliable shipping services. We partner with trusted suppliers to ensure your orders reach you in a timely manner.
Processing Times
All orders are processed within 1-3 business days after payment confirmation. During high-volume periods (such as holidays or special promotions), processing times may be extended by an additional 1-2 business days.
Please note that processing time refers to the time it takes our suppliers to prepare your order for shipment, which includes quality checks, packaging, and handover to the shipping carrier.
Shipping Times
Shipping times vary based on your location and the specific products ordered. Our products are shipped from various locations through our Fulfillments Centers.
Estimated Delivery Timeframes:
European Union:
- Netherlands: 2-3 business days
- Germany, Belgium, France: 2-4 business days
- Other EU countries: 3-7 business days
- Delivery within the EU usually takes 2–7 business days after dispatch for items from our European partners, and 5–14 business days in total for items from our international partners; the range for each item is shown under its buy button, print-on-demand items included.
Outside the EU:
- The United Kingdom, the United States, Switzerland, Norway, Australia, New Zealand and a short list of other countries: selected items only.
- We do not promise a fixed delivery time outside the EU yet. The shipping options, cost and delivery estimate for your address are shown at checkout before you pay.
- There is no express shipping option at this time.
Please note that these are estimated timeframes and actual delivery times may vary. Business days do not include weekends or holidays.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on our website and viewing your order history.
Please allow 24-48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Shipping Carriers
We ship with tracked postal and courier services, such as PostNL, depending on where your order ships from and to. The specific carrier for your order will be indicated in your shipping confirmation email.
International Shipping
We ship to the countries offered at checkout. Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.
Customs policies vary widely from country to country; please contact your local customs office for more information.
Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the products in your order. The exact shipping cost will be displayed during checkout before you complete your purchase.
We occasionally offer free shipping promotions on qualifying orders. These promotions will be clearly advertised on our website when available.
Address Information
It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers.
If you need to change your shipping address after placing an order, please contact our customer service team immediately. We will try to accommodate your request, but once an order has been processed, we cannot guarantee that the shipping address can be changed.
Delivery Delays
While we strive to meet our estimated delivery timeframes, occasionally delays may occur due to:
- High order volumes during peak seasons
- Customs clearance procedures for international shipments
- Carrier delays due to weather conditions or other unforeseen circumstances
- Natural disasters or other force majeure events
We appreciate your understanding in these situations and will work to keep you informed of any significant delays affecting your order.
Order Splitting
If you order multiple items, they may ship from different supplier locations. In such cases, you may receive multiple packages at different times. You will receive tracking information for each package.
Missing or Damaged Packages
If your tracking information indicates that your package has been delivered but you haven't received it, please:
- Check with neighbors or others at your address who may have accepted the package
- Contact the shipping carrier with your tracking number to inquire about the delivery details
- If you still cannot locate your package, please contact our customer service team
For packages damaged during transit, please take photos of the damaged packaging and products, and contact our customer service team within 48 hours of delivery.
Contact Us
Wow Store-nl — registered address for shipping inquiries and returns:
Box D2327, Keurenplein 41, 1069CD Amsterdam, Netherlands
If you have any questions about your shipment or our shipping policies, please contact our customer service team at [support@wowstore.live] or through the contact form on our website.
International Orders — Delivered Duty Unpaid (DDU)
Orders shipped outside the EU are sent Delivered Duty Unpaid unless stated otherwise below: shipping is prepaid at checkout, and any import taxes or customs duties charged by the destination country are the recipient’s responsibility. WowStore cannot calculate or refund these local charges.
Switzerland & Norway — selected items only
Only items that our partners can ship to Switzerland or Norway are offered there; if an item cannot be delivered to your country, checkout will tell you before payment. Parcels are sent tracked. The delivery estimate is shown at checkout. A flat shipping rate of €14.90 applies to these items at checkout.
Swiss import charges — on us. For orders up to €150, we refund any Swiss import charges — VAT and the carrier’s customs handling fee included. Just send a photo of the receipt to support@wowstore.live and we’ll refund it in full. Orders under approximately €65 usually clear Swiss customs with no charges at all.
